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Terms of use

Privacy policy, complaints, and terms of use

Privacy policy

On behalf of the Nostra Koza team, we commit to protecting the privacy of all our customers. We only collect necessary, basic information about customers/users and information necessary for business and customer information in accordance with good business practices and to provide quality service. We give customers the choice, including the option to decide whether or not they wish to be removed from mailing lists used for marketing campaigns. All customer/user data is strictly kept and only available to employees who require the data to perform their job. All employees of the Nostra Koza team (and business partners) are responsible for adhering to the principles of privacy protection.

Terms of use

By using this website, you confirm that you have read, understood, and accepted these terms of use (hereinafter referred to as “terms”) and agree that you are obligated to comply with them, as well as all other applicable laws and regulations. If you do not accept these terms, do not use this website.
Nostra Koza may amend these terms at any time by making changes to this text. You should visit this page from time to time and check for updated terms, as you are legally bound by them. Some provisions of these terms may be overridden by explicit legal acts or announcements posted on other pages of this website.

Protection of confidential transaction data
When entering payment card information, confidential information is transmitted over a public network in a secure (encrypted) form using SSL protocol and PKI system, as the most advanced cryptographic technology currently available.
The security of data during the purchase is guaranteed by the payment card processor, so the entire payment process is performed on the bank’s website. At no point are the payment card data available in our system.

Refund policy

In the event of returning the goods and refunding the customer who has previously paid with a credit card, in whole or in part, regardless of the reason for the return, Nostra Koza is obliged to make the refund exclusively through VISA, EC/MC and Maestro payment methods, which means that the bank, at the seller’s request, will refund the funds to the user’s card account.

The use of the website

All material on this website (hereinafter “Site”) is protected by copyright and any unauthorized use may constitute a violation of the Law on Copyright and Related Rights, the Law on Trademarks or other laws in the field of intellectual property. Unless otherwise indicated elsewhere on this site, you may view, copy, print, or download content solely for personal, non-commercial use and for informational purposes, provided that all copyright notices or other proprietary information contained in the original document are retained in all copies. You may not modify the content of this site in any way, nor reproduce, publicly display, perform, distribute, or otherwise use it for public or commercial purposes. Notwithstanding the foregoing, any software or other material available for download or use through this site that has its own terms of use or licensing is protected by those terms. If you violate any of these Terms, your permission to use the site will be revoked and you will be required to immediately destroy all content you have downloaded or printed.
Unless explicitly stated otherwise here or on any other page of this website, nothing contained herein, whether express, implied, waived, or otherwise, grants you any right to use any part of the intellectual property found on the website.


All materials, feedback, or other types of information you provide to this Site or to Nostra Koza in connection with this site (“Information”) will not be considered confidential or proprietary. Nostra Koza will be the exclusive owner of all information collected on or in connection with the Site. Nostra Koza has no obligations with respect to such information and is free to use it without limitation for any purpose (such as use, reproduction, modification, publication, (re)distribution, public display, etc.) and without attribution.
It is prohibited to post or transmit to or from the Site any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that violates any laws.

Delivery of goods and any restrictions

Delivery of goods

We ship ordered products to you through the courier service DHL, which delivers worldwide.
Information on delivery times can be obtained by sending an email to

Delivery cost

The courier service charges for delivery according to their own pricing policy.


Complaints regarding damage during transport

It is very important that any damage to the packaging of the product that is visible during transport is immediately reported to the courier who delivers the goods. The customer is obliged to report any damage during transport within 24 hours of receiving the goods.
If you notice such damage, do not sign the delivery note or ask the courier to wait while you check if the damage to the packaging has also caused damage to the product or loss of parts. If the product is not damaged and all parts are intact, sign the delivery note.

Complaints regarding incorrect product type or data

If you have received a shipment and upon opening the box found that the delivered product does not correspond to the one ordered or the data on the invoice is incorrect, please call us within 24 hours of receipt of the shipment at +381 62 1031060, or send an email with your details (name, surname, phone number) to and describe the problem. We will respond to the consumer’s complaint as soon as possible and inform you of the further procedure. The deadline for resolving the complaint is 30 days from the moment it was reported.

Returning purchased goods

The cost of returning the goods and the money is borne by the buyer, except in cases when the buyer receives a defective or incorrect item. The deadline for returning the goods is 30 days from receipt of the shipment.

Currency conversion statement

All payments will be made at the current exchange rate of the National Bank of Serbia and card associations on the day of product purchase. The user of the payment card is charged in the currency of the account associated with the card. As a result of the conversion, there is a possibility that the charged amount may differ from the amount displayed on the online sales point.

Basic company information:

Tax identification number: 112926174
Activity and activity code: 1413 – Manufacture of other wearing apparel
Company headquarters (street and number, city): Bulevar Oslobođenja 53, Belgrade
Director’s phone number: +381 66 5556680
Online store phone number: +381 66 5556680
Director’s email:
Online store email: